Front
Table Of Contents

Chapter 1
Chapter 2
Chapter 3
Chapter 4
Chapter 5
Chapter 6
Chapter 7
Chapter 8
Chapter 9
Chapter 10

Appendix A
Appendix B
Appendix C
Appendix D
Appendix E
Appendix F
Appendix G

Glossary
Video Index
Video Profiles
Resources

Chapter 4: Level Of Service
4.1 Introduction
4.2 Developing A Level Of Service Agreement
4.3 Balancing Level Of Service And Cost
4.4 Measuring and Adjusting the Level of Service Agreement
4.5 Energy Efficiency And Level Of Service
4.6 Communicating The Level Of Service Agreement

Chapter 5: Critical Assets
5.1 Introduction
5.2 Probability Of Failure
5.3 Consequence Of Failure
5.4 Redundancy
5.5 Assessing Criticality - Risk Analysis
5.6 Criticality Related To Energy Use
5.7 Criticality Analysis Over Time

Chapter 6: Life-Cycle Costing
6.1 Introduction
6.2 Life Cycle Cost Components
6.3 Operation And Maintenance Costs
6.4 Run To Failure
6.5 Repair, Rehabilitate Or Replace: How To Decide?
6.6 Capital Improvement Planning
6.7 The Data And Decision-Making Cycle
6.8 Balancing O&M And CIP Costs
6.9 Managing Risk

Chapter 7: Funding Strategies
7.1 Introduction
7.2 External Funding For Capital Improvements
7.3 Internal Funding: Rate/Fee Structures
7.4 Funding For Energy Efficiency
7.5 Comprehensive Funding Strategies
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