2.1 The Way To Do Business

Asset Management must become the way a utility does business. It cannot be something the utility does on the side as one of its many activities. Asset management thinking must underlie every activity, every action, and every decision that the utility undertakes. The Asset Management Plan must not be a theoretical document that overlays "business as usual" or a top-down decree that the utility staff views as an unnecessary burden. Nor can it be a methodology used by middle managers that is unknown to or unsupported by the governing body. It must be the paradigm from which all personnel, from elected officials or board members to managers, administrative staff, and operators, think about how they do their job.

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