We all know that good communication is the key to success in everything we are trying to accomplish. But how do we make it effective? Anthony Robbins (self-help author and success coach) said "to effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others."
If it can be said that communication is the key to success, then it can also be said that lack of communication is often the reason for lack of success. In the case of Asset Management, the real key to success is the involvement and enrollment of everyone who has a stake in the process, be it the Mayor, the meter reader, or the customer at the farthest end of the line. And the key to this "buy-in" is effective communication.