Asset Management IQ Section III






D. Does the organization measure progress towards meeting the goals of the Level of Service?
(Click on the answer that most accurately describes your situation...)

0 The organization does not have specific goals. (0 points)
The organization has a written set of Level of Service goals but does not measure progress towards meeting the goals. (1 point)
The organization has a written set of Level of Service goals and measures progress towards the goals on an ad-hoc or non-routine basis. (2 points)
The organization has a written set of Level of Service goals and measures progress towards goals on a defined, routine, periodic basis. There is no regular process toadjust the goals, make improvements or otherwise address the lack of meeting the goals. (3 points)
The organization has a written set of Level of Service goals and measures progress towards goals on a defined, routine, periodic basis. There is a process in place to regularly adjust the goals, make improvements or otherwise address the lack of meeting the goals. The progress towards goals is not communicated to the governing body of the organization. (4 points)
The organization has a written set of Level of Service goals and measures progress towards all goals on a defined, routine, periodic basis. The measurements are used to adjust goals, makeimprovements, and determine the progress of the organization. Progress towards goals is communicated to the governing body of the organization, who uses this information in decision-making processes. (5 points)


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